Delivery and returns

These terms apply only to the purchase of merchandise on this website. Donations and financial assistance to supported organizations are not covered by this chapter.

Shipping

We offer worldwide shipping on all of our products. Mostly, we use ePacket Delivery, to speed up the shipping process and try to ship within the time range.

The orders usually arrive from 2 to 4 weeks, in times with much demand it could take from 6 to 8 weeks.

We offer free express international shipping for orders over EUR 100.

Returns

Returns are accepted if the product is not as described.

If you’re not happy with your item, please contact us so we can offer a solution to the matter and either send a replacement product or refund.

To return your product, you should contact our customer service team for the appropriate returns address prior to returning the item.

Currency

When making a purchase on our website all expenses are charged in the currency indicated in your order. The base currency for this website is EUR.

Refund Period

All of our products come with a 30 day refund period. If you have a problem just let us know and we will do our best to help.

Cancellations

Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order.

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we, unfortunately, cannot reimburse you if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch and we will endeavor to update your delivery address if your item(s) have not been dispatched.

Import Taxes

Please note since our items are shipped worldwide which potentially could incur import taxes in some countries. We ship from outside the European Union, thus all EU-customers will have to clear the import tax duties in their respective EU country.

Shipping Cost

Customers are accountable for paying their own shipping costs when returning an item.